REFUND POLICY

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Eligibility for Refunds

• Since our products are digital, we offer a 14-day money-back guarantee from the date of purchase.

• Refunds will only be granted if the product is defective, not as described, or does not function as intended.

• You must provide proof of purchase and a detailed explanation of the issue.

2. Refund Process

• Contact our support team at contact@prodvibe.com with your order details and the reason for your refund request.

• If your request meets the eligibility criteria, we will process your refund within 5-10 business days to the original payment method.

3. Non-Refundable Items

• If you have already downloaded and used the product extensively, refunds may be denied.

• Refunds will not be granted for cases of buyer’s remorse or if the product was purchased by mistake.

• Custom or personalized digital content is non-refundable.

4. Chargebacks & Disputes

• If you experience any issues, we encourage you to contact us first before filing a chargeback or dispute with your bank or payment provider.

• Unauthorized chargebacks may result in your account being banned from future purchases.

For more information, please contact our support team.